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Terms & Conditions

Spare Parts / Training / Asset Recovery / Field Service / Testing & Repairs

The contents of a GTC India quotation/order are confidential and are only intended for the requestor. All items are quoted subject to prior sale with a 60 Day validity. Any discounts offered, if applicable, are based upon the entire quantities quoted. Any reduction in quantities purchased, may be subject to a change in the discount offered. The following terms apply unless otherwise agreed in writing:


All Prices are in USD, payable in New York free of all expense to GTC India. (“GTC”) for collection charges including any credit card processing fees. Unpaid invoices will accrue interest at the rate of eighteen (18%) percent per annum.

Limited Warranty

In the event of a warranty claim, GTC reserves the discretion to determine the validity of the claim and, in the event of a valid claim, to decide upon the particular remedy (e.g. repair, replacement, exchange, credit or refund of net payments made). No alteration or waiver of any limitation set forth in the Limited Warranty Certificate (LWC) document shall be valid unless made in writing by a duly authorized GTC manager. The Validity Period of the coverage starts on the Date of Shipment. No credit or refund shall apply to any transportation charges incurred by Customer (e.g. duties, taxes, tariffs, freight, storage fees, packaging, insurance fees) and if applicable, the Evaluation Fee per GTC’s quotation. Refer to the Limited Warranty Certificate for further terms and conditions.

Extended Warranty

Price is 10% of the invoiced price per each Extended Warranty period purchased (Minimum purchase of $250 per warranted item). Base Extended Warranty period is one year, or half of the initial warranty period, whichever is shorter. A maximum of four Extended Warranty periods may be purchased. Extended Warranty may not be available for some items. All other terms apply.

Delivery and Storage

EX WORKS Hawthorne, NY USA unless otherwise specified on invoice or acknowledgement. For items available for shipping for longer than 10 work days, GTC will invoice the customer and hold the material. A storage cost may apply.


Freight, insurance, export documentation, special packing and handling are not included in the item’s price and are additional. Unless otherwise requested, Domestic orders will ship via Ground service, and International orders via Express Courier. All items will be fully covered against damage or loss during shipment. For large orders which would include 10 items or more, or the order is valued $50,000 or greater, partial shipments will be allowed.

Lead Time

Estimated lead time is as indicated on the quotation. Stock items may incur a lead time of up to 1 to 3 business days to allow for order/payment processing, testing, remanufacturing (as applicable), warehouse transfers and quality assurance. Standard Service Center cycle time is 5 to 10 business days after receipt of items at the Designated GTC Facility. *Expedited service is available on request; additional fees may apply.

Late delivery penalties are not accepted for this supply. GTC reserves the right to make partial shipments. Orders are non-cancellable and non-returnable. In case of order cancellation by customer, a restocking charge of no less than twenty-five percent (25%), and up to one hundred percent (100%) of the total purchase price may be applicable.

Export Compliance

Buyer acknowledges and agrees that all products purchased from GTC for export are subject to control under and must strictly comply with applicable provisions of the U.S. Export Administration Regulations (15 CFR Part 730 et. seq.) (EAR) and the Economic Sanctions Regulations (31 CFR Parts 501 – 598) (ESR). Buyer agrees that it will not export, re-export or transfer products purchased from GTC via any means to any prohibited destination, to any prohibited person, entity, organization or country, or for any prohibited end-use under the EAR or the ESR. Buyer also acknowledges and agrees that it will not export, re-export, or provide products purchased from GTC to entitles, organizations, persons, and vessels that are ineligible under United States law to receive such items, including but not limited to, any person or entity on the Specially Designated Nationals List, Denied Persons List, Entity List or Unverified List. GTC reserves the right to refuse, block, and/or cancel any order if, at any time, GTC believes that any U.S. export control or sanctions laws might be violated or needs further information to be assured that there are no attempted violations.

Export Documentation

Fees may apply. Purchase Order must state all required documentation. A USD125.00 fee per document will apply for export documents not listed in the Purchase Order accepted by GTC. A $75.00 administration charge will apply to orders less than $500.

Minimum Order Charge

A $75.00 administration charge will apply to orders less than $500.

New Customers

First-time or reactivated customers must complete a “New Customer Form” for Purchase Order acceptance. Any purchase order placed as a result of this quotation will be subject to credit approval.